Frequently Asked Questions
Postage & Delivery
Is there an order value minimum to get free postage?
When you spend over £35 in the Tea Shop, you will automatically qualify for free standard delivery. Standard delivery is delivered by Royal Mail 2nd class post.
Do you have next-day delivery options?
Please note that for Next Day Delivery, orders need to be placed before 2pm. Orders received after this time may not be despatched until the following working day.
When are orders delivered?
Our orders are delivered Monday – Friday, and sadly we cannot deliver on Saturday or Sunday.
Returns & Refunds
Can I return a product?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How long does your return policy last?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
How do I return a product?
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Will I get a full or partial refund?
There are certain situations where only partial refunds are granted: Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery will not be refunded.
How will I know if I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
My refund is late or missing.
If you haven't received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Can I get a refund on an item that was on sale?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Can I exchange a product for another item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 5 Cobham Road, Ferndown Industrial Estate Wimborne Dorset England BH21 7PN.
How do I return a product?
To complete your return, we require a receipt or proof of purchase. You should mail your product to: 5 Cobham Road, Ferndown Industrial Estate Wimborne Dorset England BH21 7PN. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you have any discounts or promotions?
We have regular promotions that you can find out about by subscribing to our newsletter or following us on social media! Please be aware that you can only use one discount code per order.
What are my payment options?
You can either pay through this platform or through PayPal.
What types of teas do you have?
We have black tea, fruit teas, herbal teas, and green teas. Visit our tea shop to learn more!
Where can I find your products in store?
We are in select retailers in Dorset county as well as smaller local shops. If you'd like to know if a particular shop carries our tea, call ahead or reach out to us at firstname.lastname@example.org and we'll try to find out for you!
Is your Strawberries & Cream Tea vegan and dairy-free?
Do your tea bags contain plastic?
Nope! Our tea bags are biodegradable and made from plant-based, heat sealable paper that can be industrially composted.
What is your decaffeination process for your Sunshine Decaf Blend?
The process of tea decaffeination is one of solvent extraction and can be divided broadly speaking into four sections :
The tea is firstly humidified, in order to aid the extraction process. The moisture content will go from 4 to 6% to about 40%.
Extraction is done by washing the tea with a suitable solvent (methylene chloride) which dissolves the caffeine from the tea (caffeine content around 3%), the caffeine enriched solvent then being subjected to a two stage evaporation process in order that the solvent can be recovered and reused. Extraction of the caffeine from the tea is achieved using a continuous process. The tea is decaffeinated to a level of less than 0.3 % caffeine
3. Solvent evaporation
The excess solvent is evaporated. MC becomes a gas at 40C, and hence it is easy achievable to end up well below the legal 5 ppm (parts per million) solvent residue level in the decaffeinated tea.
The last step in the process is to dry the humid decaffeinated tea back to a moisture content between 4 to 6%.